Optwize Business Process Outsourcing Services

The Optwize Inc. Contact Center is a cost-effective solution for small and medium-sized companies. We offer Contact Center Agents with varying under graduate and graduate degrees and proven track records. Our solution utilizes a cutting edge Telephony Infrastructure that will give your company complete control of your call volume, scalability and a unique ability to handle calls from anywhere in the world.

 Services

1. Technical Support
2. Data Entry
3. Technical Programming
4. Business Intelligence Professionals
5. Customer and Collection Services
6. Accounting and Bookkeeping
7. Marketing Research and Analysis
8. Translations
9. Spanish Speakers
10. Help Desk Support
11. Web and Database hosting, administration and support
12. Lead generation, Email and Outbound Call Campaigns (Predictive Dialer)
13. Virtual Admin Assistant, Virtual Executive Assistant
14. Graphic Designer (Websites, Logo, Brochures and other marketing collateral)
15. Transcription

Resourcing Services

1. Effective and efficient recruitment.
2. Competent trainers to provide excellent product specific knowledge.
3. Experienced and qualified Contact Center Agents.
4. Quality of service through daily monitoring of activities.
5. Available sites in Mexico, Philippines and the United States.
6. Latest technology to manage small to large call volumes.
7. Open source software to provide cost savings.
8. Up to date with the latest innovations to retain market competitiveness.