We have the advantage of an excellent workforce, all-medical and paramedical college graduates, transcriptionists who have five years and more experience, pool of experienced editors and QA’s who are considered expert on this field, and access to a stable high speed Internet and communications infrastructure within our fully-secured location. 
Capacity - Can ramp up to 1000 Medical Transcriptionists (more than 3 years experience).
- Can ramp up to 300 Editors/QA (more than 5 years experience).
System Infrastructure - HIPAA compliant. Rigid training and orientation about HIPAA compliance once we hire our staff.
- Standard security equipment and utilities in place to ensure data security.
- Uninterruptible power supply (UPS).
- Off-site backup facility.
- Fully fault-tolerant and disaster-resistant system
System Security - Password authentication.
- Last login information.
- IP tracking and blocking.
- Inactivity timers.
- Firewall and virus filtering.
- Limited access of medical files/reports (only authorized personnel)
Service Availability - Transcription service available 24/7.
- 12-24 hour Turnaround Time (TAT).
- 4-8 hour STAT.
- For the 24-hour TAT, audio files received on Friday (Philippines) sent back to client on Monday following.
- Weekend work can be arranged if required by the client.
Service Capacity - Current readily available service capacity is twenty thousand (20,000) lines per day (LPD) or about six hundred thousand (600,000) lines per month but capacity can be increased according to client requirements.
- Can hold a back up of medical reports for at least three months in our server in case, client needs it for reference purposes. After three months, we make sure that documents have been deleted in our server for confidentiality purposes.
We have a unique way of giving the reports back to you on time. We have three-level editing: | | Optwize Medical Transcription. Hassle-free transaction when it comes to medical reports. Medical Transcription is an allied health profession which deals with the process of transcribing or converting audio dictations by physicians and/or other healthcare professionals regarding patient medical record to written text format. Medical Transcription services The following are the types of medical specialization we accommodate: - Cardiology
- Endocrinology
- Gastroenterology
- Internal Medicine
- Neurology
- Orthopedics
- Psychology/Psychiatry
- Rehabilitation
- Radiology
- General Surgery
- Ob-Gyn
- Dermatology
- Family Medicine/Practice
- Hematology
- Nephrology
- Oncology
- Pediatrics
- Pulmonary Medicine
- Urology
- Podiatry
- Bariatric Surgery
In case client requires using our services beyond these categories, we could gladly do so as we are open to any medical fields that our client requires just to meet their demands and satisfy them. HIPAA Compliance The Security and confidentiality of patient data is of utmost importance to us, and Optwize always aims for providing solutions that are compliant with the laws and regulations set by the various regulatory agencies. HIPAA Requirements
| | Optwize Compliance | Information Access
| | | User ID and Password | | YES | User based access | | YES | Auto Log-off | | | Timeout mechanism to define an automatic log-off from the system if no activity occur within a designated time | | YES | Audit Logging | | | Provides adequate reports within the system retroactive for last 12 months when patient data is: | | | Accessed | | YES | | Changed (add or edit activity) | | YES | Deleted | | YES | User Authentication | | | Password (Encrypted) | | YES | | Personal Identification Number (PIN) | | YES |
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